FAQs

A: Our sneakers feature a classic, slim silhouette. If you have narrow to average feet, they run true to size. However, if you have wider feet, high arches, or prefer a roomier fit, we highly recommend sizing up by half a size for ultimate comfort.

A: Currently, our styles come in standard medium width . If you typically wear a wide width , we suggest going up half or a full size in our current styles.

A: We process all orders within 1-2 business days. Once shipped, standard delivery within the United States typically takes 3-7 business days. You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

A: Currently, we ship primarily within the United States. We are working hard to expand our shipping destinations. Please subscribe to our newsletter for updates on international shipping.

A: We want you to love your Tuopin shoes! We gladly accept returns and exchanges on unworn items in their original condition and packaging within 30 days of delivery.

A: Yes! If you need a different size, your exchange is 100% free of charge. For standard returns requesting a refund to the original payment method, a flat $7.99 return shipping fee will be deducted from your total refund.

A: Simply visit our [Returns & Exchanges Center] and enter your order number and email address to get started. You'll be able to download a prepaid shipping label instantly.

A: Our sneakers are crafted with premium leather and suede materials, which are naturally water-resistant but not completely waterproof. We recommend avoiding heavy rain or submerging them in water.

A: Please do not put your sneakers in the washing machine. For best results, gently wipe the smooth leather with a damp cloth. For suede sections, use a soft suede brush to remove dirt. For detailed instructions, please refer to our [Care Guide].