Privacy policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tuopinshoes.com (the “Site”).

INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device. As you browse, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

  • Device Information: Collected automatically using cookies, log files, web beacons, tags, or pixels. This includes your web browser, IP address, time zone, and some of the cookies that are installed on your device.

  • Order Information: Collected when you make a purchase or attempt to make a purchase through the Site. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding your order or customer service inquiries.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Fulfillment Partners: We may share data strictly for the purpose of picking, packing, and shipping your order.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

PAYMENT & SECURITY

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction, after which it is deleted. All direct payment gateways adhere to the standards set by PCI-DSS.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

YOUR RIGHTS & CONSENT

If you are a resident of certain territories (including Europe and California), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Opt-Out & Withdrawal: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you or use your information at any time by contacting us at Support@tuopinshoes.com. You can also opt out of targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not:

  • sessionid: Unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).

  • shopifyvisit: No data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.

  • shopifyuniq: No data held. Expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

  • securesession_id: Unique token, sessional.

  • storefront_digest: Unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

SMS MARKETING & PRIVACY

By opting in to SMS messages from TUOPIN, you agree to receive recurring automated marketing and transactional text messages (e.g., promotional offers, cart reminders, and order updates). Consent is not a condition of purchase. Message and data rates may apply.

  • Information We Collect: When you sign up, we collect your phone number and any details you provide (name, email, location) to send personalized messages.

  • Cart Tracking: We use website cookies to monitor items added to your cart, including abandoned carts, to send timely reminder messages.

  • Data Protection: Your text messaging opt-in data and consent will never be sold, shared, or used by unaffiliated third parties for their marketing purposes.

  • Opting Out: You can unsubscribe from SMS messages at any time by replying STOP.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Support@tuopinshoes.com.