We are thrilled to have you experience our footwear. To ensure a smooth delivery process, please review our shipping details and timelines below.
Currently, we ship exclusively within the United States.
1. Shipping Costs & Delivery Times
Delivery time is calculated as Processing Time + Transit Time.
Standard Shipping (Orders under $50.00)
Cost: $7.99
Transit Time: 3 - 7 Business Days
Free Standard Shipping (Orders $50.00 and over)
Cost: Free
Transit Time: 3 - 7 Business Days
Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery to Alaska, Hawaii, and U.S. Territories may require additional transit time.
2. Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been packed and handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the tracking information to update in the carrier’s system.
3. Order Tracking
You can track the real-time status of your delivery using the tracking link provided in your shipping confirmation email. Alternatively, you can log into your account on our website to view your order status.
4. Important Shipping Notes
Address Accuracy: Our system processes orders rapidly to ensure fast delivery. Therefore, we are unable to change your shipping address or modify your order once it has been placed. Please ensure your shipping details are 100% correct at checkout.
P.O. Boxes & APO/FPO Addresses: At this time, we are unable to ship to P.O. Boxes or APO/FPO military addresses. Please provide a valid residential or commercial address.
Lost or Stolen Packages: We are not responsible for packages that are lost or stolen after the carrier marks them as "Delivered." Please ensure you provide a secure delivery location. If your package is missing after being marked delivered, please contact the carrier directly to file a claim.
Delayed Deliveries: While we strive to meet the estimated delivery times, external factors such as severe weather, carrier network issues, or high-volume holiday seasons may cause unexpected delays.
5. Need Assistance?
If your order is significantly delayed or if you have any questions regarding your shipment, please reach out to our customer care team at support@tuopinshoes.com. We are here to help.